At Apollo, we know the importance of involving residents at every stage of the construction process. Our specially trained team of over 100 Resident Liaison Officers are intrinsic to the success of any project, communicating effectively and responding to resident's needs with efficiency and empathy.

A Resident Liaison Officer’s duties include:

Establishing effective channels of communication about the nature and progress of work Maintaining an office which is available to residents for formal or informal meetings Ascertaining individual needs and requirements, for example, physical disabilities, shift patterns or language barriers Producing accessible information packs and regular bulletins about the progress of the work Listening to and responding to residents’ complaints and concerns Ensuring our Residents Charter is adhered to